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  • Frequently Asked
    Questions

ViP installation must be completed by authorised retail staff members with specialised knowledge and training of installation procedures at any ENOC/EPPCO station. Any unauthorised installation will void the warranty on the ViP tag.
  1. Purchase new ViP tag
  2. Complete ViP vehicle application form
  3. Present your original Emirates ID
  4. Submit copy of original vehicle registration
  5. Submit original Emirates ID/Passport copy for tourist
  6. Retail staff will register the new vehicle under your account and request you to enter pin code to authorise the registration
  7. The retail staff will install the active ViP tag on the vehicle
Your account can be reloaded by visiting the ViP portal https://vipselect.enoc.ae and using your credit/debit card or by visiting your nearest ENOC/EPPCO station.
Yes. Minimum reload amount is AED 100.
Yes. However, you need to inform the fuel attendant prior to fuelling.
Yes. The ViP tag will not restrict manual fuelling.
Every ViP installed vehicle will have a ViP sticker on the inner side of the fuel tank door that is visible to fuel attendants.
Yes. Tag activation will occur immediately post installation.
Yes. You can choose both petrol types per vehicle.
No. A single account will suffice for multiple vehicles/tags.
Yes. An unlimited number of vehicles can be added within a single account by visiting any ENOC/EPPCO station.
By visiting the ViP portal https://vipselect.enoc.ae or by calling 800 ENOC (3662).
No fuelling can be done using your ViP account with insufficient funds. You can pay by cash or by credit/debit card.
At the time of registration, your login credentials will be sent to your registered e-mail address.
The ViP portal will allow you to: Deactivate registered vehicles, Update vehicle plate number/code, Change monthly fuel limit, Update registered e-mail address and mobile number, View fuel transaction history of all registered vehicles, Check available funds and account balance, View active registered vehicles list with their limits and products.
You will be notified based on your preferred mode of communication selected on the application form.
You must deactivate your vehicle prior to selling by visiting your ViP online account https://vipselect.enoc.ae or by calling 800 ENOC (3662). ENOC/EPPCO will continue to deduct amounts from your account for any transactions made prior to the notification of the sale of the vehicle.
You must deactivate your tag immediately by visiting your ViP online account https://vipselect.enoc.ae or by calling 800 ENOC (3662) and reinstall a new tag at any ENOC/EPPCO station.
You must deactivate your tag immediately by visiting your ViP online account https://vipselect.enoc.ae or by calling 800 ENOC (3662) and reinstall a new tag at any ENOC/EPPCO station to prevent unauthorised fuelling. ENOC/EPPCO will continue to deduct amounts from your account for any transactions made prior to the notification of lost or stolen tags.
No. The ViP tag is specific to each vehicle issued and cannot be transferred to another vehicle, vehicle owner or a vehicle within the same account.
Yes. The ViP tag will only verify the vehicle.