30 MINUTES TO A CONVENIENT AND QUICK FUELLING EXPERIENCE WITH ENOC/EPPCO

Changing from Select Card to the VIP RFID System


Be among the first to experience the convenience of fueling up using the new VIP Radio Frequency Identification (RFID) system. Autopro will be your partner to make this transition as fast and as seamless as possible.

Two convenient locations will be available for you:

Autopro 7007

a. Location

Inside ENOC Petrol Station, beside Al Khail Mall

View Location Map
b. Installation timing

8am until 10pm, six days a week (Saturday to Thursday)

Autopro 7030

a. Location

At the Autopro in ENOC Site 1030. Opposite side of Al Shabab Club and Century Mall along Cairo St.

View Location Map
b. Installation timing

8am until 10pm, six days a week(Saturday to Thursday)

Field installation can be arrange if the company has 50 vehicles or more, and depends on the schedule of the field installers (team). Autopro has set-up Hotlines for you. Note that the hotlines are open five days a week (Sunday to Thursday) from 8am until 3pm:

Email for all concerns has to go to only customerservice@eppcouae.com
Hotline Numbers
Hotline number 1 04 313-3100   Activation of the RFID/VIP device, and other card related concerns

During the call, please ensure the following details are available:

  1. Company/group or department name.
  2. Quantity of vehicles and theirmake and model
  3. Vehicle plate number

Please note the following:

  1. Customer will be notified thru mail and phone regarding the schedule of installation;
  2. Bring your Select Card (if existing customer), Car Registration and Company ID during the installation;
  3. Please book the time in your calendar. Autopro will not be making a reminder call for this VIP installation;
  4. Installation processes in both sites are on queue, and will follow a first come first serve basis, therefore its best suggested for the fleet manager to plan and send the vehicles for installations;
  5. Cancellation of scheduled field installation should be advised 2 days prior to the planned visit.

What to expect and bring during installation?

  1. You will be received by the Autopro Staff andyou willrequire to present the following:
    • Your company ID
    • Your Select Card (if existing customer)
    • Mail communication (printed)
  2. You will be guided to drive your vehicle to the assigned bay.
  3. For your convenience and safety, you will be requested to wait in the Autopro Waiting Room while we install the RFID tag. The installation process will require us to:
    • Drill holes at the fuel inlet to securely fasten the antenna and the tag.
    • At the end of the installation, a VIP sticker will be attached inside the gas lid.
    • Photo below shows the RFID tag and VIP sticker.
  4. After the installation, you will need to sign on the RFID Tag and Monitoring Sheet.
  5. Within 24 to 72 hours activation will be made (04-3133100)
  6. For any CARD related concern, you may call (04-3133100) for the device status update.