FREQUENTLY ASKED QUESTIONS

 

How ViP works?

  • An electronic RFID tag is mounted around the fueling inlet of the vehicle's fuel tank
  • Each tag is securely encoded with all the relevant vehicle data for each individual vehicle and cannot be removed for use with any other vehicle.
  • Once the fuel pump nozzle comes into contact with the tag, the system automatically sends a message to our servers for verification of the transaction, only after which fuel is dispensed.
  • Only authorized fuel quantity goes into authorized vehicles. When the nozzle is removed, the fueling process stops and the transaction is instantly closed.
  • The transaction and vehicle details are sent to ENOC's secure database. This detailed information along with reports and analyses can be accessed online through our online portal.

How to apply for a new ViP account

For Debit ViP account

  • Visit any of ENOC/EPPCO fuel station to fill in the ViP application for registration. You will also need to provide:
    • Emirates ID (Residents) or Passport (Tourists)
    • Car Registration
    • Vehicle - For ViP Tag Installation
    • If company then Trade License also
  • An account will be created and an email notification will be sent to the registered email notifying the same
  • Get your ViP tag installed on your vehicle

For Credit ViP account

  • Get in touch with a ViP adviser by emailing to Sales@Enoc.com or call 04-3133100/3115 or visit ENOC Complex for detailed one-to-one presentation along with a ViP Kit to provide necessary information.
  • The Customer submits the following documents along with the filled application form:
    • Valid company trade license copy
    • VAT Certificate or TRN screenshot from FTA website
    • Security deposit (2 times the total monthly limit)
    • Vehicle list with required products (Super U98, Special U95, Diesel etc.)
  • After document validation, your ViP account will be created and an email notification will be sent to the registered email notifying the same
  • An email notification is sent for scheduling installation within 3 working days at customer premises or one of AutoPro's ViP installation centers.
  • AutoPro installs ViP kit in customer's vehicles and activates for fueling immediately.

How to add a new vehicle to your ViP account

For Debit ViP account

  • Visit ENOC/EPPCO fuel station, provide ViP account number and PIN number along with AED 52.50 (incl. VAT) for the tag.

For Credit ViP account

  • Send a company request letter to request@enoc.com
  • The letter should be duly signed, stamped and under the company letter head
  • Within 3 working days, notifications will be sent to the company's registered email address and fax 

How to update details in ViP account

For Debit ViP account

  • Visit ENOC/EPPCO fuel station, provide your ViP account number and PIN number
  • Call 800ENOC(8003662)

For Credit ViP account

  • Send a company request letter to request@enoc.com
  • The letter should be duly signed, stamped and under the company letter head
  • Within 3 working days notification will be sent to the registered email address and fax number

How to avail your ViP invoices

Invoices are available only after 5th of the month.

For Debit ViP account

  • Invoices for the last 12 months are available to download on the VIP online Portal. 

For Credit ViP account

  • Invoices for the last 12 months invoices are available to download on the ViP online portal.
  • Customers can call 04-3133100 following the IVR and automatically invoice summary is sent to customer’s registered email and fax
  • Email to account@enoc.com to avail invoices providing a confirmation of Invoice charge of AED 50

ViP Payment Methods

For Debit ViP account

  • Visit ENOC/EPPCO fuel station.
  • Payment through your Credit/Debit card through online portal access.

Note: Top up amount is not transferable and it cannot be refunded at any time for active accounts.

For Credit ViP account

  • Bank Transfer
  • Visit any Emirates NBD to deposit cheque
  • Visit any ENOC/EPPCO stations to deposit cheque
  • Cash or cheque deposit at ENOC Complex

Note: Security deposit payments can only be made at ENOC Head Office.

ViP Online Access

Upon applying for the ViP services you will automatically receive the online access on your registered email address

If you missed the email or didn't get the login details then please follow the below steps to avail:

  1. Please visit https://vipselect.enoc.ae
  2. Click on 'Forgot Password'
  3. Enter VIP account number (for debit account holders enter VIP along with the last 4 or 5 digits 70814307000000XXXX)  and click on submit
  4. Within 5 minutes, you will receive the ViP login details on your registered email ID.

How to check your assigned monthly limit

For Debit ViP account

  • Log in to your online access
  • Click on ‘Vehicles’
  • Click the ‘EDIT’ tab on the right hand side of the desired vehicle
  • In the pop-up window, you will find and can change the monthly limits.

For Credit ViP account

  • Log in to your online access
  • Click on ‘Consumption’
  • Select the limit type like ‘Monthly’
  • Select the month
  • Click on Search to avail the information

For complaints and escalations

For Debit ViP account

  • Call 800ENOC(8003662)
  • Tag issues should be escalated within 30 days

For Credit ViP account

  • Call 800ENOC(8003662)
  • Email to customerservice@enoc.com
  • Tag issues should be escalated within 30 days

Ring-type Tag requests for ViP Debit account

Ring-type tags are only used for heavy duty vehicles which cannot have the ViP Nano chip installed. Below is the process of obtaining the Ring type tag:

  • For Personal account: Ring type ViP tag cannot be offered (EXCEPT VEHICLES FOR WHICH WE CANNOT INSTALL NANO TAGS).    
        1. Purchase the required VIP tag(s) and avail the receipt from any ENOC/EPPCO fuel station;
        2. Provide the VIP tags(s) and receipt in ENOC Head Office - House III, Ground Floor - Fuel Marketing Department,
        3. Provide a signed letter request for RING type tag stating the reason along with a valid Emirates ID copy;
        4. Once the request is processed notification will be emailed to the registered email address with the installation schedule.
  • For Corporate DEBIT account:     
        1. Purchase the required VIP tag(s) and avail the receipt from any ENOC/EPPCO fuel station;
        2. Obtain the registered company request  duly signed and stamped;
        3. Provide the VIP tags(s), receipt and the company request letter at ENOC Head Office - House III, Ground floor - Fuel Marketing Department,
        4. Once the request is processed notification will be emailed to the registered email address with the installation schedule.

 

How to change your PIN number - ViP DEBIT account

Your Debit account's PIN number should be kept secret at all times as it can be used to add vehicles and modify account details like mobile number and email address

PIN number is provided to customer during opening a new account and can be reset using the below steps online:

  1. Login to your online ViP access
  2. Click on ‘Change/Reset PIN’ tab
  3. In the next page you can either enter the old PIN number and the new PIN you like; or click on ‘Reset PIN’ to get an email to reset pin on your registered email address.

How to change your ViP Account Name

For Debit ViP account

For Credit ViP account

How to cancel your ViP account

For Debit ViP account

For Credit ViP account

How to cancel a vehicle under your ViP account

For Debit ViP account

For Credit ViP account

How to temporarily deactivate/ suspend a vehicle from fueling

For Debit ViP account

For Credit ViP account

Send company request letter to request@enoc.com or submit the request at ENOC Head Office

How to update your VAT TRN Number to reflect in your TAX INVOICES

For Debit ViP account

Note: if you have already generated the invoice without updating the TRN number, please email customerservice@enoc.com to get the invoice(s) updated in the portal.

For Credit ViP account

 

How to check your 'Transaction History'

Transaction History report allows to check your daily, weekly and monthly transaction of fueling and other services like car wash, oil change, etc.

The history can be generated for one month per attempt.

Please follow the below steps to avail the transaction history: